hb 999's Privacy Policy

hb 999 places the highest importance on protecting the personal data of all its members. This privacy policy explains how information about you is handled when you use the hb 999 website, create an account, or use any of our services.

This policy applies to the hb 999 website, mobile application, and all related digital services. Continued use of the website is taken as your agreement to the terms of this privacy policy. To understand the full terms governing your account and use of our services, please read our Terms and Conditions.

hb 999 collects only the data that is necessary to provide services, maintain security, and meet legal obligations. No unnecessary or excessive data is collected.

2.1 Information Collected at Registration

The following information is collected from you when you create an account:

• Full name
• Date of birth (for age verification)
• Email address
• Mobile number
• Username and password
• Address (optional, for certain verification processes)

2.2 Identity Verification (KYC) Information

To ensure secure transactions and account protection, hb 999 may request a copy of a government-issued ID (such as a national ID card or passport) when necessary. This information is stored under strict security measures.

2.3 Transaction Information

During deposit and withdrawal processes, details including the transaction amount, method (bKash, Nagad, Rocket, bank transfer), and time are recorded. No sensitive payment information is stored directly on our servers.

2.4 Automatically Collected Information

Certain information may be collected automatically while you use the website, such as:

• IP address
• Browser type and version
• Device type and operating system
• Time of site access and browsing patterns
• Referral source (where you came from before visiting the site)

hb 999 uses collected data only for specific and legitimate purposes. Data is not used beyond those stated purposes.

3.1 For Providing Core Services

• Creating, managing, and securing accounts
• Processing deposits and withdrawals
• Applying bonuses and promotions
• Managing gaming activity
• Providing customer support

3.2 For Security and Fraud Prevention

• Detecting unauthorized account access
• Identifying suspicious transactions
• Preventing multiple accounts
• Maintaining overall site security

3.3 For Communication

Your mobile number and email may be used to send important account notifications, transaction confirmations, and security alerts. You can opt out of promotional messages at any time.

3.4 For Service Improvement

Anonymous and aggregated data is used to analyse user behaviour and improve the site experience, game selection, and payment processes.

To keep your data secure, hb 999 follows industry-standard technical and organisational measures.

4.1 Encryption Technology

SSL (Secure Socket Layer) encryption is used across all pages of the site, keeping data exchanged between your browser and our servers secure. Transaction-related data is stored with the highest level of encryption.

4.2 Access Control

Your personal data can only be accessed by authorised staff for defined work purposes. All access is logged and reviewed regularly.

4.3 Data Retention Period

All data is retained for as long as the account is active. After an account is closed, certain data may be kept for a defined period to meet legal obligations, after which it is securely deleted.

hb 999 does not sell, rent, or transfer your personal data to third parties for commercial purposes. However, data may be shared in the following limited cases:

5.1 Service Provider Partners

Only the necessary data is shared with trusted partners who provide core services such as payment processing (bKash, Nagad, Rocket, and banking partners), technology infrastructure, and fraud detection. These partners are contractually obliged to maintain the confidentiality of the data.

5.2 Legal Requirements

Data may be disclosed in response to a court order, legal obligation, or valid request from a government authority. Such disclosure is made only within the limits of the law.

5.3 Business Restructuring

In the event of a business merger or change of ownership, your data may be transferred to the new authority, but the terms of this privacy policy will remain in effect.

The hb 999 website uses cookies and similar technologies. Cookies are small data files stored in your browser that help improve your experience on the site.

6.1 Types of Cookies

• Essential Cookies: Required for maintaining login status, saving language preferences, and core site functionality.
• Performance Cookies: Used to anonymously collect data on which pages are visited most and where issues occur, in order to improve the service.
• Preference Cookies: Used to remember your site preferences, such as language selection.

6.2 Cookie Control

You can disable cookies from your browser settings. Keep in mind that disabling essential cookies may cause some site features to not work properly.

hb 999 believes every member should have clear control over their own data. Your key rights are outlined below:

7.1 Right to Access Your Data

If you want to know what data is stored in your account, contact our support team. Support is available in Bengali via 24/7 live chat or email.

7.2 Right to Correct Your Data

You have the right to correct any inaccurate information in your profile. This can be done through account settings or via support.

7.3 Right to Request Deletion

If you wish to close your account and request that your associated data be deleted, let our support team know. All data will be deleted except what must be retained under legal obligations.

7.4 Right to Opt Out of Promotional Communications

You can stop promotional emails or messages at any time. This preference can be changed through account settings or via the support team.

To learn more about responsible gaming rights and managing your own account, you can read our Responsible Gaming page.

hb 999 is strictly not available to persons under the age of 21. Age is verified at registration, and if any account holder is found to be under 21, that account is closed immediately.

We do not knowingly collect personal data from anyone under 18 or 21 years of age. If we are informed that data from a minor has been collected unknowingly, that data will be deleted promptly.

hb 999 reserves the right to change or update this privacy policy when necessary. If significant changes are made to the policy:

• The "Last Updated" date at the top of the page will change.
• For important changes, registered members will be notified by email or site notification.
• Continued use of the site after changes are made will be taken as your agreement to the updated policy.

It is recommended that you visit this page regularly to stay informed about the latest policy. To learn more about our site, see our About Us page.

If you have any questions, complaints, or requests regarding this privacy policy, contact the hb 999 support team. We provide support in both Bengali and English, 24 hours a day, 7 days a week.

Answers to common privacy-related questions may be found in our FAQ section.