hb 999 Terms and Conditions

The meanings of key terms used in these terms and conditions are clarified in the table below. These definitions apply throughout the document.

To open an account and use services on hb 999, all of the following conditions must be met.

2.1 Age Requirement

Only persons aged 21 or older may register with hb 999. A copy of a national ID card or passport may be requested to verify age. If it is found that an account is being used by a minor, that account will be closed immediately and funds may be forfeited.

2.2 One Person, One Account

Each person may hold only one account. If multiple accounts are created under the same person's name, or if attempts are made to create multiple accounts from the same device or IP address, all associated accounts will be closed and any accumulated bonuses will be cancelled.

2.3 Accuracy of Registration Information

All information provided at the time of registration must be accurate, complete and up to date. If incorrect or misleading information is provided, the account may be suspended at any time.

Each member is fully responsible for the security and safety of their account.

3.1 Password and Security

Login credentials — username and password — must be kept strictly confidential. Allowing anyone else to use the account is prohibited. If unauthorised access or a security breach is suspected, the hb 999 support team must be notified immediately.

3.2 Identity Verification (KYC)

To ensure a safe and transparent service, hb 999 reserves the right to verify a member's identity at any time. Withdrawals may be temporarily delayed until the verification process is complete.

3.3 Updating Contact Information

If a mobile number or email address changes, the member must update it through account settings. hb 999 will not be responsible for any loss of communication resulting from outdated information.

Financial transactions on hb 999 are straightforward and secure. The following conditions apply to every transaction.

4.1 Accepted Payment Methods

The following methods are accepted for deposits and withdrawals:

• Mobile Wallets: bKash, Nagad, Rocket
• Bank Transfer: Dutch-Bangla Bank, BRAC Bank, Islami Bank and other major Bangladeshi banks

4.2 Minimum Amounts

The minimum deposit for each method is ৳500 and the minimum withdrawal is ৳1,000. Transactions below these amounts will not be processed.

4.3 Withdrawal Processing Time

Withdrawals from verified accounts are generally completed within 5 to 30 minutes. However, this time may vary in unusual circumstances or when additional verification is required.

4.4 Ownership of Funds

Deposited funds must belong to the member and come from a legitimate source. Transacting using a third party's account or playing on behalf of a third party is prohibited.

hb 999 offers various bonuses and promotional offers. However, each bonus has its own conditions that must be followed.

5.1 Welcome Bonus

New members will receive a 150% bonus on their first deposit, up to ৳10,000. The wagering requirement for this bonus is 25 times the bonus amount. For example, a ৳1,000 deposit that earns a ৳1,500 bonus gives a total balance of ৳2,500, and ৳1,500 × 25 = ৳37,500 must be wagered before withdrawal.

5.2 Other Bonuses

Several regular promotional offers are also available on the platform, including the weekly hb 999 Reload Festival (up to 30%, maximum ৳5,000), the hb 999 Slot Win Bonus (up to 50%, maximum ৳8,000), and the Cricket Mania Deposit Offer (up to 40%, maximum ৳6,000).

5.3 General Conditions for Using Bonuses

• A bonus may only be claimed once, unless the promotional terms state otherwise.
• Bonus funds cannot be withdrawn directly; the specified wagering requirement must be completed first.
• hb 999 reserves the right to modify or cancel any promotional offer at any time.
• If bonus abuse is found, the bonus and any associated winnings may be cancelled.

The following rules apply to all types of betting and gaming activity on hb 999.

6.1 Finality of Bets

Once a bet is confirmed, it cannot be changed or cancelled unless there is evidence of a technical error or irregularity. If an event is cancelled or postponed, a decision will be made in accordance with hb 999's set policy.

6.2 Technical Errors

If a game result is affected by a software or hardware error, hb 999 reserves the right to cancel the relevant bet. hb 999 is not obliged to pay out incorrect winnings displayed due to a technical error.

6.3 Responsible Betting

hb 999 is firmly committed to responsible gaming. We give members the option to set betting limits, take breaks, and self-exclude if needed. For more details, please read our Responsible Gaming Guidelines.

6.4 Fairness of Game Results

All game results on hb 999 are determined by verified RNG (Random Number Generator) technology. This process is entirely independent and is not influenced by any external interference.